What information do we collect from you?
When you purchase something from our store, as part of the buying and selling process, we collect the following Personal Information from you:
● your name, date of birth, email address, delivery address, and phone number
● billing information, credit card number and whether you are a participant in our Loyalty Program
● products purchased
When you create an account we collect your name, email address, delivery address and phone number. If you sign up to our Loyalty Program we collect your name, email address, phone number, gender, and date of birth. In each case you must also set a password. There may also be other voluntary information that we ask for when completing the forms to create an account, join the Loyalty Program, place an order for products, sign up to be a product tester and sign up to receive marketing materials.
This information is used for communicating with you and responding to your requests, to enable us to provide our products to you, and to arrange for the delivery of our products to you. When you browse our store, we also automatically receive certain information including “cookies” and your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Providing your Personal Information to us is voluntary. However, if the Personal Information we request is not provided to us, we may not be able to supply the products ordered to you, provide the Loyalty Program discount or create an account for you.
How do we collect your personal information?
We collect your Personal Information when you provide it to us, such as when you sign up for an account, the Loyalty Program or to receive marketing communications, when you make an inquiry with us, when you add items to your online cart, and when you confirm a product order. We also use social media services such as Facebook, Twitter, Instagram, Pinterest and Google Plus. These services may be linked to our website through the use of social media buttons. Your use of these third party services is entirely optional. We may collect and use any information that you make public when you use any such third party social media service for the purposes of our business. All such third party services are governed by the privacy policies and/or practices of those service providers, for which we are not responsible. If you do not wish to provide your Personal Information to any of those third parties, or make information publicly available, you should not use their particular service.
How do we obtain your CONSENT?
When you provide us with Personal Information in the course of using our website, such as to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you are consenting to our collecting it and using it for that reason. If we ask for your Personal Information for a secondary reason, such as to send you marketing communications, we will either ask you directly for your express consent, or, if obtaining your express consent is not required by any relevant law, provide you with an opportunity to say no. You may also opt out of marketing emails by using the unsubscribe functionality within those emails.
How do we use your personal information?
We collect, use and disclose your Personal Information only where we have a legal basis to do so. We will collect, use and disclose your Personal Information where it is necessary to fulfill your order, including for the purposes of confirming your order, delivering the products ordered to you, and responding to returns or any queries in relation to your order. If you have provided your consent in accordance with the relevant law or if consent is not required by any relevant law, we will collect, use and disclose your Personal Information for the purposes of sending you marketing material (such as newsletters and promotions) or to advertise our products to you on third party websites such as Facebook.
We will collect, use and disclose your Personal Information where it is necessary for the
purposes of our legitimate interests in:
● administering your account (if you create one), and any participation in our Loyalty Program, including providing you with information in relation to your account or Loyalty Program participation
● communicating with you if you sign up to be a product tester
● conducting our business, including managing and analyzing our customer data and improving your experience on our website
● undertaking customer surveys
We will not authorize any of these other third parties to use your Personal Information for their own purposes, except where it is necessary for the third party to enforce its legal rights, or to comply with its legal obligations. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your Personal Information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
If you choose a direct payment gateway to complete your purchase, then your credit card data is stored only with the third party payment gateway. It is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
DISCLOSURE TO THIRD PARTIES
● To enforce our Terms of Service
SECURITY and COOKIES